New Online & Mobile Banking Platform Coming Soon
OCTOBER 21, 2024
User Guides
Faster
Lightning-fast, 24/7 access to your accounts anytime and anywhere.
Safer
Advanced security measures to safeguard your financial information.
Sleeker
Intuitive design to make the interface user-friendly and easy to navigate.
FAQs
How do I login for the first time?
- Enter your current USB Online ID as your username and the last 4 digits of your SSN/TIN as your password.
- Complete the Identity Verification steps and enter your security code. You may “trust” your device to bypass this step for future logins.
- Update your username if desired, and create a new password.
- Accept the updated Terms and Conditions. You MUST click to open the PDF before you are able to toggle your acceptance of the agreement.
- Select an account to view and explore the new platform!
Do I need to go to a different place to login?
You will still login through our website under “Login” or through our Mobile Banking app. On October 21, you will automatically be directed to the new platform.
Why do I need an Identity Verification code?
This is an additional security feature to protect your account(s). You can receive the code by text, voice, or email. Don’t see your cell phone number listed? Call us to update your contact information!
Will my scheduled transfers and bill payments still go through?
Yes, any transfers and bill payments you have set up will continue on the new platform. Your bill payment history, payees and scheduled payments will transfer.
Will my scheduled transfers and bill payments still go through?
Yes, any transfers and bill payments you have set up will continue on the new platform. Your bill payment history, payees and scheduled payments will transfer.
Will I need to download a new mobile app?
We will issue an update to our current app on October 21. You will need to download an “update,” but not a new app from the app store. Most devices will prompt you to update the app when the new version is available if you do not have auto-update enabled.
I'm a business customer. How will I access services previously under the "Cash Manager" tab?
All information will now be listed under the “Business” tab. Services available include ACH Origination, Positive Pay, Remote Deposit Capture (RDC), Online Wires and Permissions.
